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IT Services Expert - Belgrade

Posted on 02.07.2019.

1
If you
find it
interesting to:
  • Be responsible for proper functioning of business support systems - BSS systems
  • Give support in demand management and business analysis processes
  • Resolve issues indicated by any non-typical behavior of the system
  • Work as second level support for the business systems in the Incident/Problem/Change Management processes
  • Organize and carry through functional, E2E and Acceptance testing for the systems releases
  • Deploy new systems, services or functionalities to production environment
  • Monitor data and report fraud, deviations and errors in business systems
  • Optimize business systems for improved performance and operability
  • Maintain system and configuration documentation
  • Plan, organize and carry through end-user trainings on the functionality of the systems
  • Produce reports ad-hoc and/or on a regular basis
2
If
you
have:
  • University Degree in Computer Science or other Technical study
  • Knowledge in LINUX/UNIX (HPUX and Solaris) and shell scripting
  • Advanced knowledge in RDBMS query languages: SQL Server, Oracle knowledge (SQL*, PL/SQL)
  • Experience with any of the following BSS systems: CRM, Online Services, Contact Center, Provisioning, EAI/middleware is preferred
  • Experience with RestFull, XML, SOAP is preferred
  • Experience in technical support role or software development is preferred
  • Fluency in English
3
If
you
are:
  • Strongly customer, service and quality oriented
  • Strongly analytical and oriented to details
  • Excellent at communication and presentation skills
  • Highly responsible and committed
4
If you enjoy
the environment
where:
  • You can work and cooperate with different stakeholder
  • Communicate openly and directly and you’re free to express and suggest your ideas
  • Curiosity and hunger for knowledge are appreciated and nurtured
  • Employees enjoy motivating benefit package (voluntary health insurance, flexible working hours, various work life balance benefits, and much more)
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Info
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Salutation
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Information
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Educational
Details
IT Services Expert
Duration To
IT Services Expert
Duration To
IT Services Expert
Duration To
IT Services Expert
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Information
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Terms of
Service

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